PRIVACY STATEMENT – May 25, 2018

Your privacy is of great importance to France Bike Rentals SAS (“FBR”). Hence, we comply with all privacy laws. This means that your data is secure and used responsibly. If you have any questions or would like to know exactly what data we track, please contact info@francebikerentals.com.

Information collection
On our website, you can submit a request for our services, and we use your personal information to process and register your application. For this, we use your IP address, email address, name, location, nationality, and payment details. We need this information because of the agreement we enter into with you. We retain this information until your course has been completed, and for seven years thereafter (this is the mandatory statutory period for the retention of data).

Order processing
When you place an order with us, we use your personal data to handle it properly. In some cases, we will provide some personal data to our delivery service to ensure the order is delivered to you. We also receive information about your payment from your bank or credit card company. For this, we use your payment details, name, physical address, IP address, email address, phone number, and billing address. We need this information because of the agreement we enter into with you. We retain this information until your order has been completed, and for seven years thereafter (this is the mandatory statutory period for the retention of data).

Supply to third parties
We collaborate with certain companies from time to time, and they may receive certain personal information from us. An example would be the invoice we send regarding your rental, which is logged in our accounting system and then shared with our accountant. You are entitled at any time to receive insight into what personal data we have stored and with which parties this is being shared.

Contact form and newsletter
With the contact form, you can ask us questions or submit requests. For this, we use your email address, IP address, and name. We do this with your consent. We retain this information until we are certain that you are satisfied with our response, and for six months thereafter. This allows us to easily consult the information in the event of follow-up questions and helps us improve our customer support service.

You can subscribe to our newsletter in the footer, which contains news, tips, and information about our products and services. You can cancel your subscription at any time. Every newsletter contains an unsubscribe link. Your email address is added to the list of subscribers only with your permission. This data is stored until you cancel the subscription.